1.1. Public Places:
For initial meetings, especially for services like dog walking or pet sitting introductions, choose a public, well-lit place if possible.
1.2. Inform Someone:
Let a friend or family member know where you're going, who you're meeting, and when you expect to be back.
1.3. Verify Identity (Professionals):
Don't hesitate to ask professionals to see any identification or credentials they might have mentioned in their profile, especially if not yet 'PetLink Verified'.
1.4. Trust Your Instincts:
If a situation or interaction feels uncomfortable or unsafe, remove yourself and your pet from the situation. Report any concerns to PetLink support.
2.1. Provide Accurate Information:
When booking services, provide complete and accurate information about your pet's health, temperament, habits, and any special needs or triggers.
2.2. Gradual Introductions:
If your pet is meeting a new sitter, walker, or other pets, allow for a gradual and supervised introduction to minimize stress.
2.3. Secure Environment:
Ensure your home is safe for visiting professionals (e.g., secure any hazards). If a professional is caring for your pet at their location, inquire about their pet-proofing measures.
2.4. Emergency Contacts:
Always provide emergency contact information for yourself and your preferred vet to the service provider.
3.1. Keep Communication On-Platform:
Use PetLink's messaging system for initial communications. This helps maintain a record and allows PetLink to assist if issues arise.
3.2. Secure Payments:
Utilize PetLink's secure payment system for all transactions. Avoid off-platform payments which are not protected by PetLink policies.
3.3. Be Wary of Scams:
Be cautious of requests for payment outside the platform, urgent requests for personal information, or offers that seem too good to be true. Report suspicious activity.
3.4. Review Our Policies:
Familiarize yourself with our Terms and Conditions and Privacy Policy.